FAQs

The Club One Players Club operates at three premier Downtown Las Vegas properties: the D Las Vegas, Golden Gate Hotel & Casino, and Circa Resort & Casino – Daily 8:00AM to 1:00AM

During the first 24 hours of your Club One membership, every 50 points earned on slot play earns you $5 in free slot play up to $300 with completion of the New Member Challenge

Acceptable forms of photo identification are as follows: state-issued driver’s license, state-issued ID card, government-issued passport, military ID, or a government-issued green card.

Absolutely! You must visit a Club One location to be tier upgraded based upon the matching property. A valid identification and current matching players card is required. This includes select out-of-state properties.

The mobile app can be accessed from United States and Canada. Please e-mail [email protected] for any questions related to access.

You can earn slot points using your Club One card from play on slot and video poker/keno machines. Wagers made on table games, live keno, electronic gaming machines (blackjack, craps, roulette, or related EGM games), and sports wagering do not earn slot points. Unredeemed Club One points expire after 13 months of account inactivity.

You can earn tier credits using your Club One card from play on slot machines, video poker/keno machines, table games, and/or retail purchases. This includes all retail shops, beverage outlets, and select venues at the D Las Vegas, Golden Gate Hotel & Casino. and Circa Resort & Casino, such as Legacy Club, Stadium Swim, and Vegas Vickie’s. Hotel stays will be credited the Thursday after checkout, if a Club One card number was added when booking directly. You can also show your Club One card at any participating outlet through the Tiers to That program at the time of your purchase to automatically earn tier credits. To have tier credits adjusted manually, bring your receipts to any Club One desk (Note: food & beverage offers or comp dollars do not apply toward tier credits).

You can earn comp dollars using your Club One card from play on slot machines, video poker/keno machines, table games, live keno, and by placing sports wagers through Circa Sports. Unredeemed Club One comp dollars expire after 13 months of account inactivity.

•Every $5 of wagering on video and reel slots earns you one (1) point.

•Every $10 of wagering on video poker machines earns you one (1) point.

Comp dollars are earned based on game type, length of play, and average bet. Comp dollars are calculated automatically through our player tracking system when using a Club One card.

Slot points can only be redeemed for free slot play. Every 100 points equals $1 in free slot play, valid on select machines. For details, visit any Club One location.

Earned comp dollars can be used at any food & beverage outlet, retail shop, or gift shop associated with the D Las Vegas, Golden Gate Hotel & Casino, and Circa Resort & Casino. This includes venues like Vegas Vickie's, Stadium Swim, and Legacy Club. For more information on how to use your comp dollars for partner restaurants and room charges, please visit Club One.

Your monthly earned offers can be utilized at any food & beverage outlet, both inside and outside the D Las Vegas, Golden Gate Hotel & Casino, and Circa Resort & Casino.

To ensure a quicker response, please have your Club One card number available when calling hotel reservations at 833-247-2258 / 702-388-2400.

You can e-mail Special Events at [email protected] for information on upcoming tournaments, potential complimentary entry, and registration details.

Your account will be created within 24 hours of your online submission without notification. If you need your card number, please email [email protected] and a Club One team member will respond within 24 hours.

To update your account, visit www.thed.com, go to the Casino section, then select Club One Players Club and click on "Update Member Information." Your account will be updated within 24 hours. You can also make this update in person by visiting the Club One desk during your next visit.

Email portal support at [email protected] for any errors received on the mobile app, and for general online portal questions, please email [email protected].

Guests can sign up for a new Club One card or reprint an existing card by visiting a slot or table games representative at any of our downtown properties, or by using an enrollment kiosk located on the casino floor at the D Las Vegas and Circa Resort & Casino.

• the D Pool: 7:00 AM-7:00 PM

• Stadium Swim at Circa: 8:00 AM-11:00 PM

(Winter hours subject to change)

Yes! Each hotel room booking receives two (2) complimentary passes for Stadium Swim.

• the D: 8:00 AM-10:00 PM

• Golden Gate: Kiosk only location 24/7

• Circa Level 1: 24/7

• **Circa Level 2: 1:30 PM-9:30 PM Mon-Fri

• **Circa Level 2: 7:30 AM-9:30 PM Sat/Sun

(**Hours based on operational needs)

You can contact Club One by calling us toll-free at 833-247-2258 or at 702-388-2400. We focus on assisting our casino and hotel guests first, so if we don’t answer right away, please leave a message. For the quickest response, please e-mail us anytime at [email protected]. We'll get back to you as soon as we can.